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Contact us
Our friendly team would love to hear from you.
sales@pergolade.com
(888) 846-3619
1 County Rd, Suite 12A, Secaucus, NJ 07094
Our friendly team would love to hear from you.
sales@pergolade.com
(888) 846-3619
1 County Rd, Suite 12A, Secaucus, NJ 07094
Blade Pro is crafted from heavy-gauge, powder-coated aluminum, ensuring exceptional durability, corrosion resistance, and a sleek finish that withstands harsh weather conditions.
Blade Pro is available in the following standard sizes: 10’ x 10’, 10’ x 14’, 14’ x 14’, and 14’ x 20’.
For certain size adjustments, our installation partner, Mankind Builders, may be able to shorten columns and beams. However, if side systems like Slide or Shade are included, on-site adjustments may not be possible. We also offer custom sizes through a special order process. Submit the form here to receive a custom quote for your project.
Blade Pro is available in powder-coated Charcoal Black and True White, providing a sleek, durable finish.
While Blade Pro’s structure is guaranteed for 10 years, its powder-coated aluminum extrusions are built to last much longer with proper care.
The main difference between T5 and T6 aluminum lies in their heat treatment processes and resulting strength:
• T5 Aluminum: Cooled from the extrusion process and then artificially aged. It has moderate strength and is easier to form.
• T6 Aluminum: Undergoes solution heat treatment, quenching, and artificial aging, resulting in higher strength and durability compared to T5.
At Pergolade, we use T6 (A6063) aluminum, known for its exceptional strength, corrosion resistance, and suitability for architectural applications. This ensures Blade Pro provides superior performance and longevity, even in demanding environments.
Absolutely! The louvers are operable and allow precise control over sunlight, shade, and ventilation with a smooth tubular motor system. They can also be integrated with smart home systems for added convenience.
Blade Pro can be configured as either a freestanding structure or wall-mounted, depending on your needs and space requirements. When sliders or screens are added, rear columns will be included regardless of the configuration to support the system.
The wall-mounted version of Blade Pro is securely attached to the wall using heavy-duty brackets and fasteners, designed to ensure stability and evenly distribute the weight. Installers may need to add proper flashing between the wall and the system to prevent water from seeping into your house or building, ensuring a watertight connection. Professional installation is recommended for optimal results.
Yes, the column heights can be shortened on-site to accommodate non-leveled floors. However, keep in mind that if the Slide system is included, its fixed height may prevent it from fitting properly under Blade Pro after column adjustments. The Shade system, on the other hand, can adapt as its height is adjustable and the fabric limits can be reprogrammed. Proper planning and professional installation are recommended to ensure compatibility.
Yes, Blade Pro can be enhanced with optional perimeter LED lighting (white or RGB), a ceiling fan base, and heaters to elevate your outdoor comfort. Please note that electrical heaters over 2000 watts typically require 220V power, which necessitates a professional electrician to install the necessary cables, conduits, and connections.
Yes, you can grill under Blade Pro, but it’s important to ensure proper ventilation to prevent heat and smoke from accumulating. Keep the louver blades open during grilling to allow smoke to escape and avoid direct exposure of high heat to the structure. Always follow safety guidelines for outdoor grilling, and position the grill at a safe distance from columns and accessories like lighting or motorized components.
Blade Pro requires a stable and level foundation for proper installation and long-term performance:
• Concrete Slab: Ideal for direct installation.
• Stone Pavers: Must have concrete footings beneath for stability.
• Composite Wood Decking: May require reinforcement blocks between joists below the deck to support the structure.
• Dirt or Uneven Ground: Requires concrete footings for secure anchoring.
Consult with a professional installer to determine the best foundation for your setup.
It is recommended to properly earth the Blade Pro structure during installation to enhance safety, particularly in areas prone to lightning. Earthing helps redirect electrical surges away from the structure, protecting both the system and its users. Consult with a professional electrician to ensure proper grounding.
Yes! Blade Pro is compatible with our Slide (sliding glass doors) and Shade (motorized screens) systems, allowing you to fully enclose and customize your outdoor space.
Yes, Blade Pro is designed to handle high wind speeds and heavy snow loads, making it suitable for various climates. It also features watertight gaskets and integrated gutters for effective rainwater management.
Yes, the louver blades are designed to operate in frosty conditions. The built-in rubber gaskets on the louvers create a watertight seal, helping to prevent ice buildup between the blades. In cases of extreme frost forming externally, it’s recommended to allow the ice to thaw before operation to avoid strain on the motor or mechanism. Regular maintenance ensures smooth and reliable performance even in colder climates.
Blade Pro features integrated gutters and extruded aluminum columns that act as downspouts, effectively capturing and redirecting rainwater to keep your space dry and functional.
Blade Pro’s double-walled aluminum louvers are designed to minimize rain noise by reducing direct impact and vibration. While some sound is natural during rain, the structure’s robust build and watertight design help ensure a quieter, more comfortable outdoor experience.
To ensure the longevity and optimal performance of your Blade Pro:
• Gutters and Louvers: While the gutters are covered with flashing as part of the structure, it’s important to regularly remove leaves and debris to prevent clogs and maintain proper drainage.
• General Cleaning: Use a soft cloth or sponge with mild soap and water to clean the louvers, columns, and other structural components. Avoid abrasive cleaners or tools that could damage the powder-coated finish.
Regular maintenance helps keep your Blade Pro in excellent condition and extends its lifespan.
During a hurricane or severe weather event, it’s recommended to:
• Open the Louvers Completely: This minimizes wind resistance and reduces the risk of damage to the structure.
• Secure Loose Items: Remove or secure furniture, accessories, and other objects under the pergola to prevent them from being blown around.
• Inspect After the Storm: Once the weather clears, check the structure and components for any signs of damage.
Blade Pro is engineered to withstand high winds, but taking these precautions ensures the safety and longevity of your pergola.
When ordering Blade Pro, the following shipping availability states apply:
• Ready to Ship: Items are in stock and available for immediate dispatch. Freight shipments typically take 3 to 14 business days to deliver, depending on the destination.
• Limited Availability: Stock is running low but still available for purchase. Delivery timelines are the same as for “Ready to Ship” items—3 to 14 days.
• Coming Soon [Date]: The item is on its way to our facility and will be available to ship starting from the specified date. Delivery will take an additional 3 to 14 days from that date.
• Unavailable: The product is currently not available, and we do not foresee it being back in stock in the near future.
For the most accurate information, refer to the availability status displayed during your order or contact our support team.
Blade Pro products are delivered in multiple boxes for easy handling. Unloading is the responsibility of the customer or their installers. A forklift is not required; each box can be carried by two people. Ensure there is a clear and accessible area to facilitate a smooth unloading process.
For a complete list of tools required for installation, please refer to the installation guide here.
Yes, Blade Pro can be installed on a rooftop terrace with proper connection points. Additional steel pedestals may be required, and waterproofing of the roof might be necessary during or after installation.
While Blade Pro is designed for efficient installation and includes comprehensive guides (PDF, 3D models, and video), we recommend professional installation for optimal results, especially for larger or more complex setups.
We offer a variety of payment options to make your purchase convenient:
• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
• PayPal: Secure and fast online payments.
• Shop Pay: Flexible payment options, including pay-over-time plans in partnership with Affirm.
• Apple Pay and Google Pay: Seamless checkout using your mobile wallet.
• Wire Transfers: Available for larger orders.
Choose the payment method that works best for you during checkout. For assistance, contact our support team.
Yes, you can pay over time through Shop Pay in partnership with Affirm, which offers multiple payment options. Simply select Shop Pay during checkout and follow the steps to see if you qualify. Terms and conditions apply.
Yes, we offer discounts for large orders. Architects, landscape designers, contractors, and hospitality professionals can reach out to us directly for tailored solutions and pricing.
For custom projects or non-standard configurations, submit the form here to receive a detailed quote tailored to your project.
To activate your Blade Pro warranty, follow these simple steps:
1. Register Your Product: Visit our website or download our app to complete the warranty registration form within 60 days of the delivery date.
2. Enter Required Details: Provide your order number and product registration number, along with the installation date and installer information.
3. Confirm Your Contact Information: Ensure your email and phone number are accurate so we can assist you if needed.
Once registered, you’ll receive a confirmation email, and your warranty will be officially activated. For any questions, our support team is here to help.
The Blade Pro warranty covers the following:
• Structural Components: Beams, columns, and base plates are covered for 10 years against defects in materials and workmanship.
• Operable Parts: Louvers, mechanisms for opening and closing, screws, and moving components are covered for 5 years to ensure functionality and durability.
• Electrical Components: Motors, receivers, cables, and lighting are covered for 2 years for proper operation.
Additional Terms and Conditions:
• The warranty is exclusively for the original buyer and is non-transferable.
• Coverage applies only to purchases made in the United States and is limited to the amount paid at the time of purchase.
• Pergolade reserves the right to provide either monetary reimbursement (capped at the purchase price) or a replacement product/parts at its discretion.
• Installation of any replacement product or parts is the customer’s responsibility.
What’s Not Covered:
• Normal wear and tear, such as minor surface scratches or fading due to prolonged exposure to sunlight.
• Damage caused by improper installation, storage, or lack of maintenance.
• Environmental damage, including extreme weather events like hurricanes or floods.
• Modifications or adjustments made to the product after installation.
• Issues arising from the installation surface or foundation.
For full warranty terms and details, please refer to the official warranty policy on our website or contact our support team.
To file a warranty claim for your Blade Pro, follow these steps:
1. Contact Pergolade Support: Reach out via our website, app, or customer service hotline. Provide details about the issue and your product.
2. Submit Required Information: Prepare the following:
• Order Number: From your original purchase.
• Product Registration Number: Ensure your warranty was activated within 60 days of delivery.
• Proof of Issue: Photos or videos clearly showing the problem.
3. Evaluation: Our team will review your claim and may request additional information or schedule an inspection, if necessary.
4. Resolution: Depending on the claim, we will either:
• Provide monetary reimbursement (capped at the purchase price).
• Offer replacement parts or products.
Important Notes:
• The warranty only applies to the original buyer and is non-transferable.
• Installation of replacement parts or products is the responsibility of the customer.
• Claims must comply with all terms outlined in the warranty policy.
For further assistance, visit our website or contact our support team directly.
The 120-day risk-free trial allows you to experience Blade Pro with confidence. If you’re not satisfied within 120 days of installation, you can return the product for a refund.
Here’s how it works:
• Contact Us: Notify our team within the trial period to initiate a return.
• Inspection: The product must meet the terms of eligibility.
• Return Process: Return shipping costs are the responsibility of the customer, and parts must be in their original packaging.
Exclusions:
• Return shipping costs are the customer’s responsibility.
• Parts must be in their original packaging.
• Modifications or adjustments to parts disqualify eligibility.
• Incorrect storage or improper installation.
• Products installed after one year from the purchase date.
• Damage caused by location, surface, or foundational issues.
• Environmental damage (e.g., storms, floods, or sun fading).
• Vandalism or intentional damage.
For full terms and conditions, please contact us or review the policy details on our website.
Blade Pro requires a standard electrical supply for its accessories. Here are the key details:
• Motors and LED Lighting: Operate on standard 120V power.
• Heaters: Heaters over 2000 watts typically require 220V power, which must be installed by a professional electrician.
• Additional Devices: Ensure dedicated circuits for multiple accessories like fans, heaters, and lights to avoid overloading.
Consult with an electrician to determine the proper wiring and circuit needs for your configuration.
Yes, accessories such as Slide and Shade systems, as well as other add-ons, can be installed at a later time.
Blade Pro requires a wet/outdoor-rated ceiling fan. A compatible fan base must be ordered to integrate the fan into the structure.
Yes, individual parts can be replaced. If parts are damaged during delivery, they will be replaced by Pergolade (must be documented at delivery or reported within 7 days). However, damages caused during installation may require payment before shipping replacement parts.
Regular maintenance is recommended once or twice a year. Refer to our maintenance and cleaning guide here for detailed instructions.
Yes, Blade Pro is eco-friendly. Aluminum has a long lifespan and is fully recyclable, making it a sustainable choice.
Blade Pro’s tubular motor is designed to withstand extreme heat. It includes a protective fuse that temporarily shuts off the motor for 15-20 minutes to cool down, ensuring reliable operation.
Any damage must be reported at the time of delivery or no later than within 7 days. We will assess the issue and take appropriate steps to resolve it.
Yes, orders can be modified within 24 hours of being placed. Contact us via phone or the chat feature on our website for assistance.
If you have additional questions or need support, feel free to contact our customer service team through our website or by phone. We’re here to help ensure you have the best experience with your Blade Pro system.
(888) 846-3619
sales@pergolade.com
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