1. General Conditions

1.1 Eligibility: You must be at least 18 years old to use this Site. By using the Site, you confirm that you are legally able to enter into a binding agreement.

1.2 Changes to Terms: We reserve the right to modify these Terms at any time. Updates will be posted on the Site, and continued use constitutes acceptance of the new Terms.

2. Products and Services

2.1 Accuracy: We strive for accuracy in product descriptions and specifications. However, we do not guarantee that all content on the Site is error-free.

2.2 Availability: Products and services are subject to availability. Certain items may be out of stock or discontinued without notice.

2.3 Custom Orders: Custom orders may require additional processing time. Specific terms will be provided during the order process.

3. Payments and Refunds

3.1 Payment Methods: We accept various payment methods, including credit cards, Shop Pay, Apple Pay, and Google Pay.

3.2 Refund Policy: Payments are non-refundable unless returns occur within the money-back guarantee period and adhere to the rules outlined in our Return Policy. Refunds for successful returns will be processed within 30 days and may be issued to the original payment method or an alternative method at our discretion.

3.2 Return Policy:

• Return shipping costs are the customer’s responsibility.
• Parts must be in their original packaging.
• Modifications or adjustments to parts disqualify eligibility.
• Incorrect storage or improper installation.
• Products installed after one year from the purchase date.
• Damage caused by location, surface, or foundational issues.
• Environmental damage (e.g., storms, floods, or sun fading).
• Vandalism or intentional damage.

4. Shipping and Delivery

4.1 Shipping Terms: Delivery timelines are estimates and may vary based on location and availability.

4.2 Customer Responsibility: Although the freight/shipping company typically unloads items upon delivery, there may be instances where customers are responsible for unloading. Please ensure adequate arrangements are made to handle delivery. Damages must be reported within 7 days of receipt.

5. Warranty

Our warranty terms are detailed in our Warranty Policy. Please review the policy for information on coverage, exclusions, and claim processes.

6. Use of the Site

6.1 Prohibited Activities: You agree not to:

• Use the Site for any unlawful purpose.
• Interfere with the operation of the Site.
• Copy or distribute any content without permission.

6.2 Termination: We reserve the right to terminate or suspend access to the Site for violations of these Terms.

7. Limitation of Liability

Pergolade LLC is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or our products. Our total liability is limited to the amount you paid for the relevant product or service.

8. Dispute Resolution

8.1 Governing Law: These Terms are governed by the laws of the State of Delaware.

8.2 Arbitration: Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

9. Intellectual Property

All content on the Site, including text, images, logos, and designs, is the property of Pergolade LLC and is protected by copyright and trademark laws.

10. Contact Information

For questions about these Terms, contact us at:

Pergolade LLC
1 County Rd, Suite 12A
Secaucus, NJ 07094
Email: ops@pergolade.com
Phone: +1 (888) 846-3619